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  • Rosetta (former Chatter Auto Translator) may result in translation errors due to limitations, system failures and other reasons of the translation API (Google Translate API / Bing Translate API (Microsoft Translator API)) used by Rosetta.
  • Please refer to the support article “Limitations of the Translation API Service” for more information of the limitations on the translation API.
  • If an error occurs on the translation API side, you can check the error status by following the steps below.

 

  1. Select “Rosetta (former Chatter Auto Translator)” from the application.
  2.  

  3. Click on the “CA Error Logs” tab.
  4.  

  5. Select the appropriate ‘CAErrorLog Name’ in the view.
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  7. Detailed information will be displayed.

    • Error messages from the translation API side are displayed in “Message”.
    • The name of the translation API where the error occurred can be identified by the value of “TypeName”.
      “CaRedstone.CAMicrosoftTranslatorUtil.CAMicrosoftTranslatorUtilException” means an error in the Bing Translation API (Microsoft Translator API).
      “CaRedstone.CAGoogleTranslatorUtil.CAGoogleTranslatorUtilException” means an error in the Google Translate API.
  8.  

  9. Tips for resolving translation API errors
    You can look up informations about API errors by searching that uses the error code displayed in “Message” as a search keyword.

 

Last Update: 2020年4月2日  

2019年6月19日 327 Yuta  FAQ / Troubleshooting (Rosetta)

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